Refund policy

Returns

You have 30 days from the delivery date to request a return on your Cloud order.

To qualify, the item has to be unworn, unused, in the condition it arrived in, and in its original packaging. Insoles count as a personal hygiene product, so we can't take back anything that has been worn, trimmed, or taken out of sealed packaging. The one exception is an item that arrived faulty.

Restocking fee

We deduct a 30% restocking fee from approved refunds. On a $24.99 item that means we withhold $7.50 and refund $17.49. You pay return shipping, and we don't refund it.

No restocking fee applies if the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong items

If your order arrives damaged or defective, or we sent the wrong item, contact us within 30 days of delivery. We'll cover return shipping and either refund you in full or send a replacement. No restocking fee.

How to start a return

Email Support@Cloudlifestyle.com with your order number and why you're returning the item. We'll tell you whether we've approved the return and send you the return address along with instructions. Wait for that approval before you ship anything back.

Refunds

Once we receive the item, we issue approved refunds to your original payment method within 10 business days, minus the 30% restocking fee. We don't refund original shipping charges.

Non-returnable items

We can't accept worn, trimmed, or used insoles. We also can't accept items sent back more than 30 days after delivery, items missing their original packaging, or gift cards.